Services

DATA RECOVERY SERVICES

SERVICES

Our data recovery services range in price and complexity, depending on the amount of hard drives or type of storage media you have. Here are some examples when we are able to help you:

  • Failure of the hard drive – mechanical, electronic, bad sectors, etc.
  • Problem with the firmware of the hard drive leading to hard drive not being able to communicate with the PC
  • Software problems such as file system corruption, corruption of the partition table, etc. leading to files or whole partitions become inaccessible
  • Problems due to some extraordinary circumstances – fire damage, water damage, power surges & outages and other natural disasters
  • Loss of important data as a result of viruses
  • Human errors such as files or emails accidentally deleted, reformatting a hard drive, etc.

Clean Room

In order to be able to do successful recoveries we are fully equipped with a Class 10 Clean Room, better than a Class 100 Clean Room, required to work with an opened hard drive.

Our data recovery process is:

If you want to submit a new job you should send your storage medium (hard drive, usb stick, etc.) to us. Please, make sure you download our Evaluation Form, fill it in, sign it and send it to us. Your storage medium will be logged into our system upon receival and queued for evaluation. You will get a confirmation by email that it has arrived. As soon as the evaluation process has been completed we will contact you with technical details regarding the chances to recover your data. If more than 80% of your data is recovered we proceed with completing your recovery job and send the recovered data back to you after your payment has been cleared. If less than 80% of your data can be recoverd (due to severe damage of your storage medium) we will send you a revised quote for a lower price than standard. You may accept or reject our revised quote. Should your recovery job be unsuccessful or you reject our revised quote you can cancel your recovery job and pay nothing (“No Cure, No Pay“, excluding extra services and shipping).

During evaluation and completion of your job your storage medium is in a special “read-only” mode. We NEVER overwrite parts of your hard drive. The integrity of your data is hence never placed in jeopardy.

The typical turnaround time for non-urgent jobs is 2-5 working days. If you have more than one hard drive (RAID,SAN,NAS) we may need 1-2 more working days to complete the job.

Most urgent jobs are completed within 24 hours. If you have more than one hard drive (RAID,SAN,NAS) we may need 1-2 more working days to complete the job.

Evaluation form General Conditions